Better Hearing for a Better Life!
Better Hearing for a Better Life!
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Our Mission

As a sister organization with the Ear Institute of Texas, our mission is to connect our patients with the full range of hearing services in the San Antonio community, not only dispensing hearing aids but also offering consultation, training, and ongoing support for each patient who comes through our doors. Our goal is to treat every patient as we would a family member – with experience, understanding, and compassion.
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Our Expertise

The medical expertise of our audiological staff sets us apart as hearing health care providers in our area, ensuring that each patient receives a thorough screening and diagnosis of underlying conditions that might be related to hearing loss. Each of our fitting providers is a Doctor of Audiology, ensuring that you receive the specialized care you need and the assurance that our providers understand the underlying conditions leading to your symptoms. Once we have determined the medical nature of your condition, we are able to synthesize a deep knowledge of hearing aid technology to make sure you receive comprehensive treatment for your individual condition.
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Our Values

Diagnosing, treating, and educating our patients are of highest value to the staff at HIT, providing you with full understanding of the medical context for your experience but also the possibilities to move forward. By communicating our expertise to you in a way that is accessible, understandable, and simple, we hope to provide you with the knowledge you need while also allowing you to trust our guidance through the process of receiving hearing treatment.
learn more



Our Mission

As a sister organization with the Ear Institute of Texas, our mission is to connect our patients with the full range of hearing services in the San Antonio community, not only dispensing hearing aids but also offering consultation, training, and ongoing support for each patient who comes through our doors. Our goal is to treat every patient as we would a family member – with experience, understanding, and compassion.
learn more

Our Expertise

The medical expertise of our audiological staff sets us apart as hearing health care providers in our area, ensuring that each patient receives a thorough screening and diagnosis of underlying conditions that might be related to hearing loss. Each of our providers is a Doctor of Audiology, ensuring that you receive the specialized care you need and the assurance that our providers understand the underlying conditions leading to your symptoms. Once we have determined the medical nature of your condition, we are able to synthesize a deep knowledge of hearing aid technology to make sure you receive comprehensive treatment for your individual condition.
learn more

Our Values

Diagnosing, treating, and educating our patients are of highest value to the staff at HIT, providing you with full understanding of the medical context for your experience but also the possibilities to move forward. By communicating our expertise to you in a way that is accessible, understandable, and simple, we hope to provide you with the knowledge you need while also allowing you to trust our guidance through the process of receiving hearing treatment.
learn more

Reasons to Treat Your Hearing Loss


  • Untreated hearing loss is associated with higher incidence of cognitive decline and dementia.
  • Withdrawal and self-isolation can occur with untreated hearing loss.
  • Untreated hearing loss is associated with a higher incidence of depression.
  • Use of hearing aids has been shown to improve balance function, and thus reduce risk of falling.

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Some Features That Set Us Apart


  • Associated with physician ear specialists who can address all needs for your ears, including medical and surgical.
  • Hearing aid fittings performed by experienced doctors of audiology.
  • Audiologists who are adept at performing remote programming of hearing aids (particularly useful for individuals who prefer telemedicine options).
  • Staff who stayed knowledgeable and proficient with the latest and most advanced technology for treatment of hearing loss and tinnitus.


Experience, Understanding, and Compassion


The Hearing Institute of Texas (HIT) is an audiological practice embedded in the broader organization of the Ear Institute of Texas (EIT). EIT is committed to utilizing our many years of expertise in providing the latest advancements in medical technology to evaluate and treat all dimensions of the human ear. As the audiological branch of this medical service, HIT provides you with the security of this network of expertise as well as the accessibility of our devoted staff.

Founded by Lance Jackson, M.D. in 2003, we are here to serve the hearing needs of the San Antonio and surrounding community with a wide range of hearing services. Our specialized experience as a medical practice sets us apart with a commitment to excellence, knowledge of the latest research, and awareness of up-to-date developments in assistive technology.

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A Deeper Level of Care


HIT is well versed in the dynamics of pairing you with the right hearing aids for your individual lifestyle. We are also committed to diagnosing and treating the underlying medical conditions of our patients. Our practice is managed by a medical doctor who is a board-certified otolaryngologist with fellowship training and added qualifications in otology/neurotology (medical specialty focusing on ear disease), making us a reliable source for your medical needs and the latest treatment options for hearing assistance, whether it be medical treatment, surgery, hearing aids, or hearing device implantation.
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When Experience Matters


At HIT, we know that experience matters, and we take advantage of our history of care to provide the services you need in the context of the latest technological innovation. With services including hearing tests, hearing aid fittings, hearing aid repair, tinnitus treatment, balance testing, custom hearing protection, remote programming, and tele-visits, we understand the range of possible needs that might bring you to our doors.

By connecting medical research with our history of service provision, you can rest assured that you are getting the highest level of care for your hearing and audiological needs. These services extend beyond a single visit, creating an ongoing relationship with our patients for ongoing consultation, support, and any future visits that become necessary.
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Understanding Your Needs


This experience connects you to our history of care, allowing you to rest assured that we understand not only the nature of your condition but also how to best communicate with you about your condition and treatment options. Many of our patients exclaim that we are not only experts in our field but also understand how to communicate that expertise in an accessible manner. Though the search for audiological services can be full of questions, our practice is full of the answers you seek.

Brands We Work with Include:

Journey of Sound to the Brain

from the National Institute on Deafness and Other Communication Disorders




Motivated by Compassion


We understand the anxieties facing our patients, and compassion motivates all that we do. When hearing ability is compromised, this uncertainty can reverberate throughout our families and communities.

With this broader network in mind, we actively seek to bring together a supportive context for education about the nature of your condition and assurance that solutions are around the corner. Our caring staff is here to ease the transition from one moment to the next along the path to treatment, whatever condition motivates your visit.

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The Ear Institute of Texas
4.5
Based on 249 reviews
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Ashley Hill
Ashley Hill
00:42 15 Feb 21
I was a patient of Dr. Jackson but never was able to see him, only his PA Cyndi. After calling for several days saying... my hearing was getting worse every day and begging to be seen, his staff kept pushing me off. Even when I could no longer hear on the phone and my husband had to call for me. When I finally did see his PA again, and she saw the DRAMATIC hearing loss, she did nothing. Told me to see a sinus doctor and gave me 6mg. Of steroids. That same day I saw another doctor who immediately diagnosed me with sudden hearing loss after seeing my charts. She then started treatment right then and there. Steroids shots in my ear drum and 30mg. of steroids a day. She was able to salvage part of my hearing. I believe his office staff needs more training, as well as his PA. I have told everyone I know to never go here.read more
Rick Martin
Rick Martin
17:51 09 Feb 21
I am impressed with your team when I am politely greeted when I arrive at front desk.With your appointment I never... have to wait longTo get started with ear exam.I am equally impressed with the professionalismand the friendly atmosphere.Dr Utah ( can not remember his name)And physician assistant, Cyndi Nguyenare the best. They have examined methe past two years. They are personable and“Care” about their patients. I was impressed with Rebecca too. She was polite ans she was thorough in her questions.I highly recommend Ear Institite of Texas; and,I wish you all continued success, good health and happinessSincerelyRichard MartinDOB. 11/7/1948read more
Carol Maxwell
Carol Maxwell
16:29 27 Jan 21
My first visit to the Ear Inst of Tx was a significant improvement from the usual service I received at my old ENT. ... The hearing test was more thorough and I had a long visit with the audiologist after testing with the technician. He confirmed a concern I had with my current hearing aids which my old audiologist refused to believe. The clinical part of my visit was performed by a nurse practitioner who was prompt, skilled and let me watch what she was doing. I also met briefly with the MD whose team provided my care. Even the billing and rescheduling was done by a friendly and efficient person. Great visit! I waited two weeks for my appointment but it was worth it.read more
Judy Brady
Judy Brady
04:26 13 Dec 20
I am uncertain whether my expectations are reasonable. There was a time when doctors' administrators handled the... medical records issues. Within the last 5 years an attitude has developed that patients are suppose to make the STAFF'S jobs easier for them.And I communicate that I am 70 years and recently diagnosed with Dementia for a reason. I deal with confusion and memory issues. And it is EXTREMELY difficult for me to figure out these blasted electronic devices!Young administrators need to be reminded that my generation did not grow up with computers and it is insulting to have to deal with expressed aggravation when we need help. I filled out as much of the required forms as I could. To RECEIVE a phone call complaining that I put "see list" for medications and medical history as if it was an inconvenience almost caused me to leave a complaint but I felt I should give the staff member a break.We are all going through difficult times. I did not want to start out on the wrong foot. I was a new patient so did not know the routine. Yet I was weak and struggling with the symptoms that flare due to heat intolerance. I just needed to put down my purse and binder of medical records but was barked at that I had to stand there until she made copies of my ridiculously long medical history list and all the medications being prescribed to treat symptoms rather than IDENTIFY THE SOURCE of abnormalities crippling and frightening me. There was NO WAY I could have typed it all in and trying to take and send pictures is just as difficult because there seems to be a disconnect between my brain sending messages to my hand then hitting the right keys... when my vision is clear enough to see!So during the whole visit, not single staff member smiled. When I checked out that person never even looked up. When I tried to empathize with her she complained of it being too busy. Seems to me that would be considered a blessing!I was made to feel that I was a source of aggravation and it was NOT APPRECIATED! Patient's visits are what pays their salary and that kind of behavior, by most of the staff gives doctors negative reputations.read more
Jen Silbaugh
Jen Silbaugh
20:53 12 Dec 20
Very professional and friendly staff. I was promptly taken to the exam room. Dr. Bergeron was very thorough and... explained each procedure, her diagnosis and the options available for my case. I feel reassured that we will be able to retain my voice quality.read more
Dedie McMann-Tiscani
Dedie McMann-Tiscani
15:51 01 Dec 20
This practice is extremely organized, communicates well, and has professional and courteous staff. I did not have to... wait long for my appointment after checking in. I am a business professional and do not have time to sit in doctor offices for hours at a time. Additionally, I fell that the medical professionals were thorough. Dr. Bergeron is terrific.read more
Mark Clemens
Mark Clemens
19:43 20 Nov 20
I’d a visit with Dr Burt yesterday. She was confident, quick and reassuring. Her assistant (who had same last name!!)... was just as professional. The same goes for reception. It was a reassuring visit and I left feeling much better than when I came in.read more
Roger N.
Roger N.
21:08 18 Nov 20
The staff is friendly and professional. Dr. Bain has a laid back personality. He took plenty of time with me, and... seemed very confident in his skills. I’m glad I found him. Would recommend!read more
David DeFazio
David DeFazio
01:11 11 Nov 20
Update: I am adding a star back after having good discussions with the office manager and an audiologist. I did have to... wait 17 minutes of too loud music after a very quick "putting you on hold", and then another 5 minutes to be transferred to the correct phone. Having the hold music set to high means I turn the volume down, which means when someone finally answers, I can't hear them without readjusting the volume. But I did get some of my questions answered and they will be calling me back tomorrow morning to set up an appointment. If not, the star comes back off. There is still no option to just speak with someone - I used option #2 for setting up an appointment. One more thing: the audiologist called me using my number on file after I gave the office manager another number for the audiologist to use (which sadly seems to happen at about every office I go to, so I can't hold it against them).-----------Update: I just tried calling so I could speak with the office manager, but there was no option to just speak with someone on the automated system. I would be glad to speak with the office manager, but it looks like they will need to contact me. My number should be in your records. I just dropped a star for this lack of being able to speak to someone. Thanks.------------I have been a patient here for 5 yrs. I stopped going for two reasons: (1) the audiology/hearing aids part never allowed me to wear hearing aids bought from somewhere else (exactly same as what they sell only much, much less expensive) during a test. (2) the two offices (audiologists and doctors) are in the same space but can't seem to get appointment info straight. I recently tried to get an appointment but it went to the audiologists who assumed I had hearing aids from them and assumed the appointment would be free. I explained and they said no it would not be free and no I could not be tested there with my hearing aids on, so I did not want an appointment with them. So they booked me with an appointment with a doctor. Weeks later I get a confirmation call from the doctor saying it is a follow-up from an audiologists test (which of course never happened), so I canceled that appointment. Unfortunately I may need to go very far to find a good ear doctor that might be interested in getting me a cochlear implant, which is why I wanted a consultation with the doctor in the first place (and I also explained that as well when I called the first time). The doctors seem very good, which is why I did not give a zero review, but recommendations audiologists completely conflict with the doctors' recommendations.read more
Sandra Martinez
Sandra Martinez
15:13 11 Sep 20
This was my first visit to the Ear Institute and my first comment is Wow!At my age (66) I have been to quite a few... doctors.The Ear Institute office is very comfortable, the Entire Staff is Excellent. They don't just rush in they all introduce themselves and each other.They explain every procedure and provide you with printed results and options. This may sound like any other doctor's office but it's not. It's how they do it...very personalized.read more
Cynthia Graham
Cynthia Graham
19:40 29 Aug 20
The staff are very courteous they explain everything to you as they go. They are extremely sensitive to your need and... will answer any questions you have. This is a place that I had great results and would encourage anyone to give them a try.Thank youread more
Julie Berlin
Julie Berlin
16:42 16 Jul 20
I’ve seen Dr Bergeron for the last 4-5 years. She’s very thorough and I like that she isn’t overly anxious to prescribe... medicine. She only prescribed what’s necessary. Diet and healthy habits are also part of the prescription.The rest of the staff is also great and great about speaking with Insurance to get a prescription covered.Because of the pandemic I filled out my forms online this time. I hope that will continue so we can be a little greener.I highly recommend!read more
Martha Carroll
Martha Carroll
16:13 09 Jun 20
It is run efficiently and with kindness. Everyone is very professional. The PA I saw is extremely knowledgeable, as... well as personable. When I first came I was having dizziness and imbalance. She was very thorough and requested all the necessary tests. She then referred me for vestibular physical therapy which was most helpful. She continues to monitor my hearing and i look forward to seeing her and or Dr. Lance Jackson. San Antonio is very fortunate to have such a top notch institute.read more
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